FAQ NETTJENESTER

How many vehicles I can see on my account? 
You can add from 1 to 10 vehicles in your account.

How do I add a vehicle to my personal space?
Within Services Store, you can add one or more vehicles by clicking on "MY ACCOUNT", "MY VEHICLE", "MANAGE MY VEHICLES" and click on the "ADD VEHICLE" button. Enter the information related to your vehicle, then click on the[VALIDATE] button.

How to change MyPeugeot password ?
Connect to your MyPeugeot account, on the top right of the homepage select “check my profil” then select “my password”. If you have a Peugeot Services Store account, your new password will automatically apply. 

How to create a MyPeugeot account ?
To create your MyPeugeot account, go on the website MyPeugeot (add your website) or the mobile apps

You will need your vehicle registration and vehicle identity number (VIN) to create your account
Click on “subscribe”
Add your email and VIN
Click on confirm and fill the subscription fields

A message should appear to confirm the creation of your account. You will receive an email to validate the account. On your mailbox, select the email and click on “activated my account”

You have 20 days to confirm the subscription, after, your personal data will be deleted and you will have to create a new account again.

We remind you that the subscription is free.  

Once the account is created and activated, you will receive a new email with your ID and password and a new link to make your first connection to your account.

How can I delete a vehicle from MyPeugeot?
Go on your MyPeugeot personal account.
You can manually delete one or more vehicles by clicking on "My vehicle", "Manage my vehicles". Then, in the "Select your vehicle" section, click on "Delete this vehicle". Any vehicle deletion in your personnal space MyPeugeot will be replicated in your Peugeot Services Store account personal space. 

I have an active Monitoring, Mapping or Tracking Pack contract and I can't renew it before the expiry date. What should I do?
The renewal of a pack is carried out on the day of the end of the contract. You will not be able to renew your Pack contract before or after your contract anniversary date, so you will have to renew your contract at the end of its term in order to continue to benefit from the services of your Pack.

I have a Connected Service contract. How can I cancel it in case of sale, theft, distruction or return of my lease vehicle?
If you have a Connected Services contract (Teleservices, Connected 3D Navigation, SpeedCam / Danger Zones), following a resale of your vehicle, a end of the lease, a destruction or a theft, you must inform us to end your contract. Please contact Peugeot Customer Care by post, telephone or webform.

Does uninstalling MyPeugeot application imply the loss of stored data?
Following the uninstallation of the MyPeugeot application, all data related to your vehicle (GPS positions, maintenance alerts, journeys made etc...) will be permanently deleted. On the other hand, all the data relating to your profile remains available via your personnal informations during 2 months.

Where and how to subscribe or renew your Danger Zones option?
You can subscribe to the Danger Zones service :

- At the point of sale when purchasing the vehicle in the case of a new vehicle. In the latter case, it is necessary that the vehicle has been purchased in UK.
- From your account on the Citroën Services Store platform after the delivery of your vehicle.

Once your contract on the Danger Zone service has expired, you can go to the platform Citroën Services Store to subscribe the Danger Zones again (for a period of one year).


How to create a Peugeot Services Store account?
If you already have an account MyPeugeot, you can log in using the same credentials to Peugeot Services Store.
In order to create a Peugeot Services Store account:
Log on to Peugeot Services Store;
If you have an account MyPeugeot you should log in using the same credentials, otherwise click on "Create an account" ;
Create your login credentials by entering your email address ans password ant then click on "Create an account" ;
Add your vehicle by clicking on "Add my vehicle" ;
Enter your VIN in to the dedicated field and click on "Add my vehicle" ;
If the image correspond to your vehicle, click "Confirm", otherwise re-enter your VIN ;

What is Peugeot Services Store ?
Peugeot Services Store is the dedicated platform for all Peugeot connected services. You will have the opportunity to consult/manage all connected services of your car in total autonomy. Visit Peugeot Services Store to discover the world of Peugeot connected services.


Why create a Peugeot store account?
Thanks to your Peugeot Services Store account you can manage all your connected services from your couch. For more informations about our connected services, go to Peugeot Services Store. 


Why a Peugeot Services Store account if I allready have a MyPeugeot account ?
Your Peugeot Services Store account allows you to manage all Peugeot connected services and also to be informed about the new offers available. Thanks to your Peugeot Services Store account you can subscribe, extend, or renew your connected services offer. The MyPeugeot application allows you to take advantage, in real time conditions, of your connected services subscribed on the Peugeot Services Store personal account.

Can I log in to Peugeot Services Store using the same credentials from MyPeugeot ?
If you already have an account MyPeugeot, you can log in using the same credentials to Peugeot Services Store by clicking on 'Connect'.


If I add a vehicle in MyPeugeot personnal space will it appear in my Peugeot Services Store ? 
Your MyPeugeot & Peugeot Services Store account are the same. Both are linked together and any change will be transferred trought other apps.


How to unsubscribe from Peugeot Services Store ?
To unsubscribe from Peugeot Services Store, go to your personnal space Peugeot Services Store. in "MY ACCOUNT > MY PERSONNAL DATA" scroll down the page, click to "UNSUBSCRIBE" This action will not cause any effect on your ongoing contracts. If you would like to terminate your contracts, please contact our HelpDesk.


If I sell my vehicle, does the new owner will have access to my personnal data?
If you sell your vehicle, yes. If you do not wish that the new owner access yo your personnal information, you can terminate your contract by contacting the Peugeot HelpDesk.


Are the information about my vehicle and the trips I've made available on my Services Store personal space?
No, but you can access these informations by going to your MyPeugeot personnal space. 


When will I get charged for the purchase of a connected service on Peugeot Services Store ?
Your account will be charged 14 days after the service is active . You will get a confirmation email.

Can I add a vehicle bought abroad on my Peugeot Services Store account ?
Yes, you just need to type the VIN number in the dedicated field. 


Can I create a Peugeot Services Store account through a smartphone app? 
No, the dedicated online platform is the only alternative at the moment.


Can I add several vehicles in my Peugeot Services Store account ?
Yes. You just need to add the VIN number in the dedicated field 'ADD A VEHICLE' on the 'MY ACCOUNT' section. 
The new vehicle will then be automatically added in the My Peugeot app. 


Following the removal of my vehicle from my personnal Peugeot Services Store acccount, I do not longer have access to my services. What should I do?
You will need to reregister your vehicle in your Peugeot Services Store personnal account. 


Following the removal of my vehicle from my Peugeot Services Store personnal account, am I still eligible to use the service?
Yes. Removing a vehicule from your personnal account has no impact on the subscribed services. If you want to see your active contracts, you will need to readd your vehicle to your personnal account. 

 
What happens if I delete my vehicle from my Services Store personnal space?
Following the removal of a vehicle in Peugeot Services Store, you will not be able to view your active contracts or subscribe to a connected service. However, deleting a vehicle has neither incidence on your actives services nor your contracts. 
Removing a vehicle from Peugeot Services Store will also delete the vehicle datas in My Peugeot App.